shipping questions?
we got you
all things shipping
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Shipment on orders over 100usd are complimentary.
In the US, we ship via USPS ground. Generally this takes about 3-5 business days.
We ship internationally. This will take longer than 3-5 business days and additional shipping charges will apply.
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We’ll send a tracking # via email as soon as your piece(s) ship out. You can see tracking updates here.
Put the wrong address in? or if you need to make any changes to your order please email us at hi@thedawnstudio.com asap and we’ll try our best to accommodate you to the best of our abilities.
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returns
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One of our main goals is to make the intimate process of intimates shopping as smooth + supportive as possible. We are happy to provide a return shipping label — simply let us know here or via email. The cost of using this label [about 8 usd] is deducted from your final refund.
If you prefer to send your return using another method, please address it to:
The Dawn Studio
1824 Wilcox ave
Los Angeles, CA 90028
+ all returned pieces must arrive at our studio within 30 days of your received order
+ they must be unworn, unwashed and with tags attached.
+ bottoms were tried on over your own.
+ we reserve the right to refuse an item if it does not meet these standards [we’re sure you understand why]
Once we receive your return and all looks good, we’ll confirm with an email that your refund will process in 5-8 business days.
We use 100% compostable mailers + materials in our packaging
that means you can compost them at home [woohoo!] more info on that here
If you have additional concerns or questions don’t be a stranger.
We’d love your feedback to continue evolving for the better.
Email us at hi@thedawnstudio.com
